Which delivery model fits your store's standards?
Dedicated delivery vs. gig apps
Look beyond who gets the order to the door.
Compare what each service means for your customers, your standards and your store's support.
| Big delivery apps | The Grocery Runners | |
|---|---|---|
| Who delivers your store's orders | The app sends whichever driver accepts the job. | Dedicated drivers who know your stores and your delivery standards. |
| Whose name your customer sees | Your customer sees the delivery app's name. | Your customer sees your store's name. |
| Who keeps the customer relationship | The delivery app often keeps the customer relationship. | Your store keeps the relationship with your customer. |
| Your store's delivery standards | App drivers may not know your store's delivery standards. | Our dedicated drivers are vetted and oriented on your store's delivery standards before their first delivery. |
| When the scheduled driver cannot work | Your customer's order waits for a driver. | Backup coverage keeps your store's orders moving. |
| Alcohol deliveries | Customer ID checks vary by app driver. | Our driver checks your customer's ID at the front door on every alcohol delivery. |
| Delivery reports and support | The delivery app provides a basic reporting dashboard. | Your store receives a weekly delivery report and works directly with our leadership — the people who can fix a problem or approve a change the same day. |
| Contract | Your store follows the delivery app's contract terms. | Your store can start with a 30-day pilot at one store — a trial of our delivery service. |
Who delivers your store's orders
Big delivery apps: The app sends whichever driver accepts the job.
The Grocery Runners: Dedicated drivers who know your stores and your delivery standards.
Whose name your customer sees
Big delivery apps: Your customer sees the delivery app's name.
The Grocery Runners: Your customer sees your store's name.
Who keeps the customer relationship
Big delivery apps: The delivery app often keeps the customer relationship.
The Grocery Runners: Your store keeps the relationship with your customer.
Your store's delivery standards
Big delivery apps: App drivers may not know your store's delivery standards.
The Grocery Runners: Our dedicated drivers are vetted and oriented on your store's delivery standards before their first delivery.
When the scheduled driver cannot work
Big delivery apps: Your customer's order waits for a driver.
The Grocery Runners: Backup coverage keeps your store's orders moving.
Alcohol deliveries
Big delivery apps: Customer ID checks vary by app driver.
The Grocery Runners: Our driver checks your customer's ID at the front door on every alcohol delivery.
Delivery reports and support
Big delivery apps: The delivery app provides a basic reporting dashboard.
The Grocery Runners: Your store receives a weekly delivery report and works directly with our leadership — the people who can fix a problem or approve a change the same day.
Contract
Big delivery apps: Your store follows the delivery app's contract terms.
The Grocery Runners: Your store can start with a 30-day pilot at one store — a trial of our delivery service.
What would your store stop managing without its own fleet?
Compare vehicles, coverage and delivery costs while your associates keep picking and packing.
Running your own delivery fleet vs. The Grocery Runners.
| Category | Your own delivery fleet | The Grocery Runners |
|---|---|---|
| Vehicles | Your store buys, insures, fuels and repairs its delivery vehicles. | Your store has no delivery vehicles to buy or maintain. |
| Drivers | Your store hires drivers, schedules drivers and replaces drivers who cannot work. | The Grocery Runners provides vetted, dedicated drivers who meet your store's delivery standards, with backup coverage for absences. |
| Slow days | Your store's delivery trucks and staff sit idle. | Your store pays per delivery, only for deliveries made. |
| Busy days | Your store does not have enough delivery drivers. | We scale the driver team to your store's delivery volume. |
| Delivery speed | Your store's fleet often delivers on next-day routes. | We deliver the same day, as fast as your associates can pick and pack (gather and bag the online order). |
| Management time | Your store manages driver schedules, delivery tracking and compliance requirements. | We handle delivery management so your associates can return to their store duties. |
| Liability and turnover | Your store manages delivery liability and driver turnover. | The Grocery Runners manages delivery liability and driver turnover. |
Vehicles
Your own delivery fleet: Your store buys, insures, fuels and repairs its delivery vehicles.
The Grocery Runners: Your store has no delivery vehicles to buy or maintain.
Drivers
Your own delivery fleet: Your store hires drivers, schedules drivers and replaces drivers who cannot work.
The Grocery Runners: The Grocery Runners provides vetted, dedicated drivers who meet your store's delivery standards, with backup coverage for absences.
Slow days
Your own delivery fleet: Your store's delivery trucks and staff sit idle.
The Grocery Runners: Your store pays per delivery, only for deliveries made.
Busy days
Your own delivery fleet: Your store does not have enough delivery drivers.
The Grocery Runners: We scale the driver team to your store's delivery volume.
Delivery speed
Your own delivery fleet: Your store's fleet often delivers on next-day routes.
The Grocery Runners: We deliver the same day, as fast as your associates can pick and pack (gather and bag the online order).
Management time
Your own delivery fleet: Your store manages driver schedules, delivery tracking and compliance requirements.
The Grocery Runners: We handle delivery management so your associates can return to their store duties.
Liability and turnover
Your own delivery fleet: Your store manages delivery liability and driver turnover.
The Grocery Runners: The Grocery Runners manages delivery liability and driver turnover.
Put the comparison in the context of your own stores.
Talk through your current delivery service and what you want to improve.